AI automation for Logistics
Route freight and quote requests to the right rep instantly, and keep shipment status updates flowing without back-and-forth.
The challenge, and the fix
The challenge
Freight and shipping quote requests come in across email, phone, and web forms, and someone has to manually match each one to the right carrier or rep and reply before the shipper books with a competitor.
The Melioro solution
AI reads every inbound freight or quote request, routes it to the rep who covers that lane or region, and keeps shippers updated on status automatically — without dispatch fielding the same status call twice.
What changes for your team
Benefits
Quote requests get routed to the right rep instantly
Shippers get status updates automatically, without calling dispatch
Reps spend time quoting, not manually sorting inbound requests
Follow-up on open quotes happens without anyone remembering to send it
Fewer loads lost to slower response times
Key features
The stack, in the order it runs
Not a logo wall — this is exactly what each tool does, in sequence, to solve the problem above.
n8n
Reads every inbound quote request the moment it lands and triggers the routing workflow.
HubSpot
Routes the request to the rep who covers that lane or region, and tracks it through to a booked load.
Twilio
Sends proactive SMS status updates on shipments, so shippers don't have to call and ask.
Retell AI
Answers "where's my shipment" calls directly, pulling status without tying up a dispatcher.
Instantly
Follows up on open quotes automatically until the shipper books or declines.
See it running in Logistics.
A strategy call is 30 minutes: we'll map which of these systems fits your business first.